Last update: 03 July 2024

1. Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

• Customer means any natural or legal person who registers for or uses our Service.
• Service means the online file conversion tool provided by ALTERLUNA SL C/ PRINCIPE DE VERGARA 109MADRID28-MADRID B13951488. VAT number: B13951488, EUID: ES28065.082172801 via its website.
• Site means the website https://pdf-hub.io.
• Account means the personal account created by the Customer to access and use the Service.

2. Registration

2.1 Access to and use of our Service requires the opening of an account via our Site ("Account").

2.2 When registering, you will be asked to provide the following information:

• Email address
• Password

As a Customer, you warrant the accuracy, truthfulness and reliability of the information provided, as well as the fact that you are of legal age and have the right to subscribe to our Service in your country of residence.

Please note that we reserve the right to take legal action against you, including criminal prosecution, in the event of identity theft.

2.3 Your subscription contract is only validly concluded once we have confirmed acceptance of payment in accordance with Article 4 below ("Contract"). You may download your Contract at any time by sending us a request to that effect by e-mail.

2.4 The opening of an Account confers the right to access and use our platform solely to the Customer who has opened said Account. As a Customer, it is your responsibility to keep your access codes to the Service (login and password) confidential and to inform us of any misuse in this respect. Any transmission of access codes to third parties without our prior consent is prohibited.

2.5 Access to our Service is restricted to individuals using it for personal purposes. Any use for professional purposes is forbidden and will result in the immediate termination of your subscription and, consequently, the possibility of accessing and using our Service, without prior warning and without any possible refund.

3. Privacy Policy

Our Privacy Policy describes how we collect, use, store and protect your personal data. When you register for an Account, we collect personal information such as your email address and password. We use this information to provide and improve our Service. We may share your data with third parties only as described in our Privacy Policy. By using our Service, you consent to our collection and use of your data in accordance with our Privacy Policy. For detailed information, please see our full Privacy Policy.

4. Payment

4.1 The price of the Service is as follows:

• For the first 7 days after registration, the Customer is entitled to test our Service for an amount of €0.50 ("Trial Period");
• At the end of these 7 days, if no cancellation is made within this period, a subscription is automatically taken out on a 28-day basis for the amount of €47.90. Subject to cancellation, this subscription is automatically renewed every 28 days and the card used is automatically debited.

4.2 The above prices include all taxes.

4.3 Payment is made via our Site in euros by credit card (Visa, MasterCard and Carte Bancaire). The Site is equipped with an online payment security system that enables customers to encrypt the transmission of their bank details. We use an external supplier, Hipay, for our payment process and do not store any data relating to your bank and card details. For more information on this subject, please consult our privacy policy.

5. Right of withdrawal

5.1 After the Trial Period, you have the right to withdraw from the Contract within 14 (fourteen) days of sending the Confirmation.

5.2 This withdrawal request may be made by sending us such a request by e-mail. A confirmation of withdrawal will be sent to you by e-mail to the address you provided when you registered.

5.3 Once you have exercised your right of withdrawal, you will be refunded the amount you have paid us within 5 (five) to 10 (ten) days of receipt of your withdrawal request by an equivalent amount credited to the card you used to pay for the Service. This right to a refund is conditional on your not having used our Service after the Trial Period; if you have used our Service after the Trial Period, you understand that no refund will be made for the current month, in which case your right of withdrawal will be treated as a termination request and will take effect at the end of the month concerned.

6. How the Service works

6.1 ALTERLUNA SL offers, via its website, an online file conversion and compression tool. For the duration of your subscription, you will be able to convert an unlimited number of files in over a hundred different formats.

6.2 You are prohibited from :

• Use the Site illegally or in contravention of these Terms;
• Sell, copy, rent, lease, loan, distribute, transfer or sublicense any content on the Site, our Service, or use our Service for commercial purposes;
• Attempt to gain unauthorized access to our systems or those of our subcontractors or engage in any activity that could disrupt, degrade or interfere with the performance or functionality of the Site and our Service;
• Use the Site for improper purposes by intentionally introducing a virus or other malicious program;
• Use our Service for spamming purposes;
• Denigrate our activities or engage in any behavior likely to damage our reputation, whether through our Service or outside (e.g. on social networks).

7. User obligations

As a Customer, you agree to use the Service in accordance with all applicable laws and regulations. You are responsible for maintaining the confidentiality of your login credentials and all activities occurring under your Account. You must provide accurate and truthful information when you register and keep it up to date. You agree not to use the Service for any illegal or prohibited purpose, including but not limited to identity theft, fraud or any form of harassment.

8. Modifications to the Service

ALTERLUNA SL reserves the right to modify, suspend or discontinue the Service or any part thereof at any time, with or without notice. This includes changes in functionality, pricing or content. We will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

9. Support and Maintenance

ALTERLUNA SL provides support to Customers via email and other communication channels specified on our Site. Support is available during our standard working hours. We perform regular maintenance to ensure optimal performance of our Service. Maintenance may require temporary interruption, and we will endeavour to inform you in advance where possible.

10. Dispute resolution

In the event of any dispute arising out of or relating to these Terms or the use of our Service, the parties agree to first attempt to resolve the dispute through informal negotiations. If the dispute cannot be resolved informally, it will be settled by binding arbitration in accordance with the rules of the applicable arbitration body. The place of arbitration shall be Madrid, Spain. The arbitrator's decision shall be final and binding on both parties.

11. Limitation of Liability

ALTERLUNA SL's liability to you for any damages arising out of or in connection with the use of the Service is limited to the amount paid by you to us for the Service. We will not be liable for any indirect, incidental, consequential or punitive damages, including but not limited to loss of profits, data or use.

12. Indemnification

You agree to indemnify, defend and hold harmless ALTERLUNA SL, its officers, directors, employees and agents from and against any and all claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, violation of these Terms or infringement of any rights of third parties.

13. Termination

13.1. Customer-initiated termination. You have the right to unsubscribe and terminate your Agreement at any time by simply clicking on the "Unsubscribe" link in the menu at the top or bottom of the website, it being specified that your unsubscription will then take effect either at the end of the Trial Period or at the end of the current month in which your unsubscription request took place, in which case your Account will be deactivated and access to and use of our Service will be terminated. Subject to Article 5.3, no refund will be made.

13.2 Termination by ALTERLUNA SL. We also have the right to terminate your contract at the end of a month, in which case we will notify you by sending an email to the address you provided when you registered. In the event of any breach of these Terms, including but not limited to section 6.2, we reserve the right to suspend your Account for the time necessary for any checks that may be carried out and, if necessary, to terminate your Contract with immediate effect; whether this is suspension or termination, you will be informed by sending notice to the same email address.

13.3 Termination under this section shall not entitle you to any refund, except in the event that such termination amounts to the exercise by you of a right of withdrawal under Articles 5.1 and 5.3.

14. Intellectual property rights

14.1 ALTERLUNA SL owns all intellectual property rights in our Site and its contents, including all related know-how.

14.2 By entering into the Agreement, we grant you the non-exclusive and non-transferable right to access and use our Services.

15. Liability and Warranty

15.1 ALTERLUNA SL disclaims all liability arising from the performance of the Contract between us to the fullest extent permitted by applicable law.

15.2 Notwithstanding Article 15.1, ALTERLUNA SL will use reasonable endeavours to ensure that the Service is available 24 hours a day, 7 days a week, but will not be liable for any unavailability due to bugs, technical constraints and other maintenance operations, which will not entitle you to any refund.

15.3 The Site may contain links to other sites which are neither published nor controlled by ALTERLUNA SL and for which we cannot be held responsible.

16. Miscellaneous

16.1 Force Majeure. The parties agree that, in the event that performance of the Contract proves impossible due to an event of force majeure, i.e., an unforeseeable event beyond the control of either party, neither party shall be liable for the non-performance, failure or delay in performance of any of its obligations due to the occurrence of such event. Performance of the Contract and the resulting obligations, including payment obligations, will therefore be suspended for as long as the force majeure event lasts, it being specified that payment made for the current month during which the force majeure event occurred will nevertheless be retained. Each party shall nevertheless be entitled to exercise the right of termination provided for in Article 13.

16.2 Invalidity. Should any provision of these Terms and Conditions be declared invalid, such invalidity shall not affect the validity of the remaining Terms and Conditions. The invalid provision will be replaced and interpreted so as to ensure its validity by a provision as close as possible to the spirit of the invalid provision.

16.3 Communication. Any communication to be sent to ALTERLUNA SL should be sent by email to the address: help@pdf-hub.io, or by post to : ALTERLUNA SL C/ PRINCIPE DE VERGARA 109MADRID28-MADRID B13951488.

16.4 Applicable Law and Jurisdiction. The validity and performance of these Conditions and the Contract shall be governed by Spanish law, to the exclusion of its rules under the Federal Law on Private International Law. Any dispute arising directly or indirectly from these Conditions and the Contract shall be submitted to the competent court of the Client's domicile when ALTERLUNA SL is the plaintiff, respectively to the court of Madrid when the Client is the plaintiff.

17. Amendments to the Conditions

ALTERLUNA SL reserves the right to modify these Conditions at any time. Any modification will take effect immediately after its publication on our Site. We will notify you of material changes by email or by posting a notice on our Site. Your continued use of the Service following any such modifications constitutes your acceptance of the new Terms.

18. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision will be deemed modified to the extent necessary to make it valid and enforceable.

19. Contact Information

If you have any questions, concerns or requests regarding these Terms or the Service, you may contact us by email at help@pdf-hub.io or by mail at ALTERLUNA SL C/ PRINCIPE DE VERGARA 109MADRID28-MADRID B13951488.